Do I need to install any software?
No, our service is completely web-based, so you don’t need to install any software. You can access it directly from your browser on any device.
Is my data safe?
Yes, we take data security seriously. We use end-to-end encryption, secure cloud storage, and regular security audits to ensure your information is protected.
Can I try your service for free?
Yes! We offer a free trial so you can explore our features before committing. No credit card is required to sign up.
Can I cancel my subscription at any time?
Absolutely! You can cancel your subscription at any time from your account settings, and you won’t be charged for the next billing cycle.
What if I need help getting started?
We offer comprehensive onboarding, tutorials, and 24/7 customer support to help you get started. Feel free to reach out if you need any assistance!
Can I cancel my subscription?
Yes, you can cancel your subscription whenever you like. You will still have access to the service until the end of your current billing period.
When do I need to pay?
Payment is required at the start of each billing cycle, whether monthly or annually. If you’re on a free trial, you’ll only be charged once the trial ends.
1. What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, Google Pay, and bank transfers (where applicable).
2. When will I be charged?
Your payment is processed at the beginning of each billing cycle (monthly or annually). If you're on a free trial, you will only be charged once the trial period ends.
3. Do you offer refunds?
We offer a 30 money-back guarantee (if applicable). If you’re not satisfied with our service, you can request a refund within 15 days of your initial payment.
4. Can I upgrade or downgrade my plan?
Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes will take effect immediately or at the next billing cycle, depending on your selection.
5. How do I cancel my subscription?
You can cancel your subscription at any time through your account settings. You will still have access to your plan until the end of your billing period.
6. Is my payment information secure?
Yes, we use secure payment gateways and end-to-end encryption to protect your payment details. We do not store your credit card information.
7. Can I receive an invoice for my payments?
Yes! Invoices are automatically generated and available for download from your account dashboard. You will also receive a copy via email after each payment.
8. Do you offer discounts for teams or long-term plans?
Yes, we offer discounted pricing for annual subscriptions and special rates for teams or bulk purchases. Contact us for more details!
9. What happens if my payment fails?
If your payment fails, we will notify you and attempt to charge your payment method again. If the issue persists, your account may be temporarily suspended until the payment is resolved.
10. Need help with payments?
If you have any billing or payment-related questions, feel free to contact our support team at admin@syntherix.com.
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